Group Companies - Universal Trading Company

• Parent Company of the Universal Group
• Established in 1973
• Agencies of renowned companies
• Major projects in Trading, Engineering and Sponsorship
• Extensive distribution network
• Excellent track record of progress and development
• Exclusive agencies for internationally known companies and top manufacturers for world class machinery and domestic appliances including Industrial heavy equipment, Construction, Agricultural & Oilfield machinery, Generators, Material handling equipment, Refrigerators, Washing machines, Cookers, Kitchen cabinets and HVACR.

Service Back-Up & Parts Availability

The Importance of an effective and prompt after-sales service and maintenance can hardly be over emphasized. To provide the most satisfactory and prompt service,

Universal Trading Company has a highly sophisticated and fully computerized, full-fledged services center in Mussafah, as well as various other centers with other branches of the company.

These centers are managed by highly qualified and experienced engineers, specially for the plan machinery sold by us.

Besides this, Universal Trading Company also has a Spare Parts Department, with store facility in Abu Dhabi, Mussafah, Al Ain and Dubai. The department handles contractual supply to government departments and Oil Companies.

It also looks after the speedy dispatch of information to the clients all their queries.

Domestic Appliances Service Center

Our Domestic appliances Services Center is situated in the heart of Abu Dhabi. This strategic location enables us to attend to customers' complaints promptly and provide them with easy access to the service center.

Adequate stocks of spares and accessories are maintained for all the appliances that we sell in the UAE, while our service workshop is manned by qualified and highly experienced service technicians for all types of service facilities to the clients for the household appliances sold by us.

Spare parts and customer services are fully computerized which enable us to maintain a high degree of reliable and efficient after sales service.

Similar Service Centers are attached to all our branches in the UAE.

Spare Parts Department

The Spare Parts Department in Abu Dhabi is situated at Mussafah. It has a large store which stocks a sufficiently large quality of spare parts, for all the items sold by us. This department has a long record of contractual supply with government departments and oil companies and continues to be one of the major suppliers in the country.

During the business boom, the department promptly responded to meet a flood of requirement from various corners both private and public sectors. This could only be accomplished due to our commitment to the undertaken.

Special care is taken to accelerate the supply of information, upon receipt of different queries from clients. As we have international business connections, we can take up the task of supplying any item, in the country. Our Office is equipped with advanced means of communication systems which enables us to overcome any delay in collecting information from the outside world.

The department is staffed with highly energetic personnel. Our business relations have been cemented by clubbing up the clients' goodwill and our enthusiasm is serving them. With a proven track record of good client, relations, we are hopeful of a more promising tomorrow.

We have similar stores in Al Ain and Dubai, under our branch offices in those parts. These stores are also capable of meeting any big project requirement.

It goes without saying that all spare parts supplied by us are tested and approved by a thorough and computerized quality control process.

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